Start with the questions that are easiest to get right, on the channel that makes the…
This is a AI post classified by AGK Intelligence as AI sales & support (a tutorial), kept by the AI Radar because it carries real work, not commentary.
Start with the questions that are easiest to get right, on the channel that makes the most sense. That's how Victoria Lowney, VP of Customer Support at Inside Real Estate, rolled out their AI Agent, as she shared at our recent Blueprint Roundtable. Her team looked at support volume first. 50% of it was how-to questions, and the answers already lived in the helpdesk and in reps' heads. Then they looked at channel. Chat was the logical answer, since customers were already used to automated answers there. They've since expanded to email, then voice, repeating the same approach each time. Watc
Posted by Fin (45.3k followers) 2 h ago · 0 likes · 148 views · view the original post on X. Kept by the AI Radar as AI sales & support.
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